eatOS Shop Sales and Return Policy

Last updated: September 14, 2022| Ver. 1.2

Thank you for shopping at eatOS. This Sales and Return Policy applies to your purchase of eatOS third party hardware and accessories (“Third Party Hardware,” and collectively with eatOS Hardware, “Products”) from eatOS

Our Privacy Notice Explains:


We will ship Products using a carrier selected by us. Your order checkout page shows your shipping method, estimated time, and any shipping fees. While we will try to meet your shipment and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide it to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage, or penalty you incur from any delay in shipment or delivery.


If you are not fully satisfied with your purchase, you may return your Products within seven (7) days of delivery so long as they are in their original condition and packaging and you enclose the original packaging slip. We will refund your purchase price in full and cover the cost of return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Products purchased from eatOS through an installment plan are not eligible for partial returns, and must be returned with all other Products included in the installment plan purchase. Refunds will be applied to the original purchase method. Only Products purchased directly from eatOS can be returned to eatOS. Products you purchase through our authorized retail partners must be returned in accordance with their respective return policies.

How long we retain your information

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law.

However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.


The Products offered from eatOS consist of eatOS Hardware as well as Third Party Hardware purchased and resold by eatOS. From time to time, we may be unable to manufacture or obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.

End User Customers

We sell and ship Products only to customers located in the India for their own use. You may not purchase Products for resale, and we reserve the right to refuse or cancel your order if we believe you will do so. Your use of the Products is governed by the eatOS Seller Agreement and related agreements and policies available at

Limited Warranty

eatOS warrants your eatOS Hardware against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. eatOS will replace such defective eatOS Hardware at no cost to you. However, you must return the defective eatOS Hardware to eatOS at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (7) days of receiving your replacement eatOS Hardware. You will be asked to provide a payment card number to eatOS when you initiate a warranty based return. In the event you fail to return your defective eatOS Hardware pursuant to the process and time frame specified by eatOS, eatOS will charge either your eatOS Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the eatOS Hardware. Warranty coverage terminates if you sell or transfer your eatOS Hardware. No eatOS reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact eatOS Support.

This limited warranty does not apply to eatOS Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any Third Party Hardware, any consumable parts, including batteries, or any software, even if resold or included with the eatOS Hardware. All Third Party Hardware resold or included by eatOS is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support, or warranty assistance, you should contact the manufacturer directly.


To the maximum extent permitted by applicable law, this limited warranty is provided in lieu of any other warranty, whether express or implied, written or oral, with respect to any eatOS or third party product.


Accordingly, eatOS expressly disclaims any warranty or condition of merchantability, non-infringement, fitness for a particular purpose, or against hidden or latent defects.


To the extent such warranties cannot be disclaimed, eatOS limits the duration and remedies of such warranties to the duration and remedy of this limited warranty.


In no event will eatOS be liable for any loss or damage or for incidental, consequential, special, or indirect damages however caused arising out of your use of or inability to use any eatOS or third party products, including loss of revenue, loss of actual or anticipated profits, loss of goodwill, or loss of reputation.